Data Subject Rights Procedure

1. Receiving a request

Requests can be made in any form: by email to agents@muktalent.com, by phone, in writing or through the candidate portal (Help & Support → My data). Any member of staff who receives a request passes it immediately to the person responsible for data protection.

2. Verifying identity

We confirm the requester’s identity using information we already hold. Portal requests from a verified account need no further checks.

3. Timescales

We respond without undue delay and within one month. Complex or numerous requests can be extended by up to two further months; we will tell the requester within the first month.

4. Handling each right

• Access: a copy of the personal information, with the purposes, recipients, retention and source.
• Rectification: corrections made and confirmed. Candidates can also update most details in the portal.
• Erasure: files deleted and the record anonymised, unless we must keep certain records by law.
• Restriction and objection: processing paused or stopped and the record flagged.
• Portability: a machine-readable export.

5. Records

Every request, decision and response date is recorded in the audit log.